In December 2020, I caught up w/ Diane Myers, Chief Analyst at Omdia to discuss how cloud communications can be used to improve customer experience.
Some of the topics we cover in the interview:
- Covid-19 accelerating Enterprise adoption of Cloud Communications
- The challenges associated with the distributed workforce
- Work from home putting stress on the legacy telecom infrastructure
- How CIOs are looking to solve for the next generation of Enterprise communications
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