Interview: Cloud Communications Predictions for 2021

At the tail end of 2020, I sat down with Caitlin Long and Jason Sommerset of Bandwidth to discuss how I see the Cloud Communications landscape evolving in 2021.

In this interview, I cover topics such as:

• Parallels between the Cloud Computing and Cloud Communications industries
• Customer Experience as the only differentior in a Service Economy
• How Open Platforms are the future of Enterprise Communications
• How Cloud Communications has fundamentally changed the economics of expanding your reach
• The evolution of Cloud-Native communication experiences

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