At the tail end of 2020, I sat down with Caitlin Long and Jason Sommerset of Bandwidth to discuss how I see the Cloud Communications landscape evolving in 2021.
In this interview, I cover topics such as:
- Parallels between the Cloud Computing and Cloud Communications industries
- Customer Experience as the only differentior in a Service Economy
- How Open Platforms are the future of Enterprise Communications
- How Cloud Communications has fundamentally changed the economics of expanding your reach
- The evolution of Cloud-Native communication experiences
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